Questions? Answers!

An apartment offers you everything a hotel room offers – and considerably more: generous living and sleeping areas, a fully equipped kitchen and the freedom to organise your day independently of breakfast and restaurant hours. Especially for families, groups and longer stays, a holiday apartment is usually also the more affordable choice, as you book an entire flat rather than individual rooms. And you do not have to give up any of the comfort you are used to: bed linen, towels and final cleaning are included, and our team is personally available for you.

Book your stay conveniently through our website. Depending on the rate you booked, you can make changes and cancellations on your own. To do so, click the “Detailed Booking Information” link at the bottom of the booking confirmation email you received immediately after booking. On the following page, please enter the email address you used when booking, as well as your last name. You can then view, modify, or cancel your reservation.

Depending on the rate, up to two rebookings are possible free of charge. Changes and cancellations are free of charge up to three days before arrival.

Please note that for reservations made through booking portals such as Booking.com, the terms and conditions listed there apply.

When you book directly through our website, you are guaranteed the best price – with no booking fees and no agency costs. You benefit from flexible change and cancellation options up to three days before arrival, and with our team you have a personal point of contact before, during and after your stay. Exclusive offers such as the Long Stay Special with the discount code LONGSTAY (20% off for stays of 30 nights or more) are also only available when booking through our website.

For longer stays, you can take advantage of attractive special rates. For stays of 30 nights or more, enter the discount code LONGSTAY when booking through our website to receive a 20% discount on the booking price.

Bookings made through our website can be conveniently paid for by credit card (Visa or Mastercard) or PayPal.

How to reach us:

Arriving by car:
Coming from the A5 motorway, take the exit Freiburg-Nord and drive towards Freiburg-Nord/Waldkirch/Elztal/Glottertal/Gundelfingen.
At the next exit, Freiburg/Freiburg-Hochdorf, keep right and continue on the B3. After about 3.6 km turn right onto Ingeborg-Krummer-Schroth-Straße - you will find us after about 250 m on the right-hand side.

Arriving by public transport:
Coming from the main railway station, take tram line 2 towards Hornusstraße and get off at the Eugen-Martin-Straße stop. From there it is only a 10-minute walk to our building.
VAG timetable information

Our local staff are available from 13:00 to 21:00 to answer any questions you may have, and to provide tips and recommendations about Freiburg. You can arrive between 16:00 and 21:00.

We are happy to allow an earlier arrival before 16:00 if this has been agreed in advance.
Late arrival is also possible with prior consultation. You will receive your apartment key via a key box after 21:00. Please contact our staff.

Please depart by 11:00 at the latest. When you leave the apartment, please place the keys on the table and close the door behind you.
A later departure is possible by prior arrangement until 12:00. Please contact our staff for this. If you are leaving earlier than expected, we would be grateful for a message the day before, so that our housekeeping can be deployed optimally.

We will gladly take your luggage before check-in from Monday to Friday from 11:00 and on Saturday, Sunday and public holidays from 13:00. Please contact our staff on the number provided in your booking confirmation.

The rental price includes bed linen, bath towels, dish towels, washing-up liquid and bin bags. We also provide coffee pads for the coffee machine, washing machine detergent, and salt and pepper. Please let us know if you need anything else. Final cleaning is also included in the price.

For stays of at least seven days, we offer an intermediate cleaning service free of charge upon request. This includes cleaning the floors, changing the towels, disposing of rubbish, replenishing toilet paper, coffee and soap, and a quick clean of the bathroom and kitchen.

Additional intermediate cleanings are available at €25 per clean. Please contact our staff to arrange this.

Upon departure, we kindly ask our guests to leave the apartment clean and tidy, with washed dishes. Any additional cleaning required due to excessive dirt will be charged for, with a minimum charge of €25. We require a deposit in the form of your credit card or passport details. This data will be irrevocably deleted by us on the day of your departure.

Our apartments have a sofa bed for additional guests. If you have booked the apartment for more people and intend to use the sofa bed, you will find bed linen and towels for it in the wardrobe. Please contact us if you have any questions about use.

All of our apartments have a washing machine, which you can use free of charge along with the provided detergent. Please contact us if you have any questions.

We are happy to reserve a parking space directly at the property for the duration of your stay. Please note that there is an additional cost of €15 per night and per car. These can be paid online in advance.

All apartments are equipped with free Wi-Fi.

Pets are welcome. For the additional cost of cleaning we charge a flat rate of €15 per night per pet. Please register your pet with us before you arrive.

We are happy to provide you with a cot and a high chair free of charge. Simply reserve them before arrival or contact our staff during your stay.

Smoking is not allowed in the apartments and throughout the building. Please understand that we will charge an amount of €300 in case of disregard.

Before departure, please enter your invoice data into our guest system. You will automatically receive an invoice at the email address you provided on the day of departure. You will be able to access our guest system a few days before arrival.

For additional persons we charge €15 per night and person.